Who would you conact in the event of any Legacy billing issues?
- epays@stateauto.com : Where the insured or agent would send completed e-pay forms.
- requestpay@stateauto.com : The processing team who can refund agency sweeps, transfer money from/to exceed from/to mainframe, transfer money from Legacy to Connect, and correct a misapplied amount from a check.
Note: requestpay@stateauto.com is an internal email only, not to be given to outside callers.
- 083120processing@stateauto.com : The processing team, who can change a policy from/to mortgage billed, clear an error in the mainframe, and clear pending entries so that the agency can make a change.
- paymentservices@stateauto.com : The processing email for agent’s to send requests and receive assistance.