How to issue a refund for a Legacy payment that has been applied to a future invoice
- From the receipts screen highlight the payment you would like to refund.
- Click Receipt Activity.
- Highlight your amount again and click Manually Suspend.
- Highlight your suspended amount and click Receipt Activity Detail.
- Click the Disburse Suspense radio button.
- Select the appropriate option from the drop down.
- Press Submit.
- Note the account on exceed.