Can we reverse a sweep payment
- The day that the payment is made, the agent will have the ability to delete or change the payment on the sweep/billing screen.
- Agencies should never front money for their insured. If any agency is requesting that we refund a sweep because they have not received the payment from the insured; we will NOT refund them. They need to contact their insured.
- If an agent intended to pay with the insured’s payment information, but accidentally processed a sweep payment; you will email Requestpay@stateauto.com to have the sweep payment reversed and credited back. Be sure to include the following: agency code, policy number, date and amount.
- Note the account on Exceed after.
Note: If a refund has been issued from the agency sweep, we will not reverse the sweep payment. Agent must collect from the insured.