Why is the agent/insured being advised that the zip code is incorrect when trying to make a payment on a Legacy policy : State Auto Insurance

Why is the agent/insured being advised that the zip code is incorrect when trying to make a payment on a Legacy policy Print

Modified on: Sun, 27 Jun, 2021 at 1:50 PM

Why is the agent/insured being advised that the zip code is incorrect when trying to make a payment on a Legacy policy

In FIS, do a customer search to make sure the insured doesn’t have a different zip code on file for their PayNow account. If they do, they'll need to use the PayNow zip code listed.
The zip code being incorrect is the generic message for all issues.
Typically this occurs when a policy number is being used instead of the account number.

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